F.A.Q
Can I get a refund or make an exchange for a new size/colour if I change my mind?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalising your purchase, including your billing and shipping address, e-mail and contact number.
Do you ship internationally?
Yes, we ship worldwide. All items will be automatically shipped to the address provided so please make sure you have entered all of your details correctly.
Do you re-stock your items that have sold out?
Occasionally, we will re-stock some of our products which are in high demand. You can keep updated on this for items that have been restocked and or sign up to our mailing list to receive exclusive announcements about new works, re-stocks and releases and events.
What does pre-order mean?
This means that we are currently accepting payments in advance on a particular item or product. By pre-ordering, it means that you will be among the first people to receive this item when it is ready to ship.
What is a digital print?
This is a fine art digital printing process which combines strong pigment based inks with the highest-level quality archival quality paper to achieve giclée prints of brilliant quality whilst maintaining its brightness in colour. All of our digital prints are printed on the finest quality paper.
What is the process to buying an original Sarah Owusu painting and how do I find out the price?
To buy an original painting, please fill out the contact form which you will be led to on the “Originals” page when you click “enquire”. Once you fill out and send this request, we will get back to you with the price and availability of the painting within a week.
Do you do commissions/custom work?
Yes. Please get in touch through the contact form with the idea you have in mind, size, timeframe and anything else you think will be important for us to know so we can get back to you with a quote..
Who are your favourite painters/sources of inspiration?
Jean-Michael Basquiat, Francoise Neilly and Pablo Picasso just to name a few.
Can I use your paintings for my project?
This is absolutely fine as long as you fill out the contact form on the website to gain consent and full credit is given when used.
Return Policies
All sales are final regarding commissioned work, original paintings and digital prints as they are made to order. Returns and exchanges will be granted within 14 days of order received Customers will have to pay return shipping unless the item was damaged during transit. Refunds and exchanges will be processed once item has been received back to us in its original condition and packaging. All customers are responsible for shipping costs when returning/exchanging an item. We are not accountable for returns that are lost or damaged in the post.
Thank you very much for your understanding.
Shipping Policy
All orders are shipped once payment has been received. Delivery times will vary depending on which part of the world you order from. We can ship products anywhere in the United Kingdom and worldwide. Please allow 10 – 14 working days for delivery as everything is made to order. We will do everything to get your order to you during this period but please note that delays beyond our control may occur especially during holiday periods.